This privacy notice explains how Pondside Portraits handles personal data when you contact us, request event photography, or use our website. It is written to help you understand what we collect, why we use it, how long we keep it, and how to exercise your privacy choices.
You may ask whether we hold personal data about you, request access to it, ask for correction of inaccurate details, or request deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in situations recognized by law. Some requests may be restricted if we must keep information for contractual, legal, or security reasons.
To make a privacy request, use one of the contact channels listed in this notice and describe the data or issue involved. We will review the request, verify it where necessary, and respond within a reasonable period under applicable law. If a request cannot be fully granted, we will explain the main reason where permitted.
We retain inquiry, booking, and delivery records for the period needed to manage the engagement, resolve questions, and meet applicable legal or accounting obligations. Technical logs are kept for security and operational review for a limited time. When data is no longer needed, we delete it or anonymize it where appropriate.
If this privacy policy is updated, the revised version will apply from the date it is posted or otherwise communicated. Where a change materially affects how we handle personal data, we will use a reasonable method to draw attention to it. The version in force at the time of processing governs that processing unless a later change is required by law.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
When you contact Pondside Portraits, we may process your name, email address, phone number if you provide it, inquiry message, shoot requirements, and preferred date and session details. We also process limited technical data such as server request metadata and browser and device information to keep the website secure and functioning properly.
We receive personal data from contact form submissions, email, phone calls, planning calls, and booking-related communication. Technical data is generated automatically when you visit the website or submit a form, and cookie preferences are recorded when you set them.
The cookies we currently use are limited to essential cookies that support basic website functions and preference cookies that store your privacy choices. We do not confirm the use of analytics or marketing cookies on this site.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may clear stored cookies at any time. If you disable essential cookies, some parts of the site may not work as intended.
We use personal data to respond to inquiries, review event details, prepare coverage plans and quotes, confirm bookings and access arrangements, carry out photography services, curate and edit images, deliver private galleries, maintain website security, and keep necessary business records. Technical data is used to operate the site, diagnose issues, and protect against misuse.
We may share limited personal data with trusted service providers that help us operate the website, handle communications, support technical delivery, or maintain security. These parties are expected to use the data only for the assigned purpose and to protect it appropriately. We do not confirm broader sharing for advertising or unrelated commercial use.
We may disclose personal data when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security incidents. We may also share information where it is necessary to complete the service you requested or to support the operation of the website.
Use the contact channel that best matches your request so it can be routed and verified efficiently.
